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How are shipping costs determined?
For most orders, shipping costs will be quoted based on our actual shipping costs to your destination. The excellent discounts we receive through our shippers help us keep your shipping cost as low as possible.
Occasionally, if we are unable to immediately quote a price for your shipping, you may see a note to that effect in your shopping cart and during checkout. This may happen if an address is not correctly recognized by a shipper, or if the order is too complex to be automatically calculated. In this case, we will determine the shipping charges after you place the order and then contact you for approval before shipping.
How long will it take to receive my order?
We generally ship the same day your order is placed, during regular business hours and subject to the UPS Days of Operation, if your order is submitted prior to 3:30 PM Mountain Standard Time.
Once your order is shipped, the time it takes to receive your purchases depends on the service you select, and any applicable holidays or service-affecting events (see the list below).
For Domestic Orders:
  • UPS Ground: generally, 1-5 business days (see UPS map below)
  • UPS 2nd Day Air: 2 business days, guaranteed*
  • UPS Next Day Air: 1 business day, guaranteed*
* UPS delivery guarantee is subject to the UPS Tariff/Terms and Conditions of Service
What are typical delivery times for UPS Ground?
The approximate delivery times for UPS Ground are shown on the map below:
UPS Shipping Map
What holidays affect the delivery time of my shipment?
Each shipper recognizes several holidays that may affect the time it takes to receive your shipment. Events and weather may also add delays.
Please check the following sites to see what delays may affect your shipment:
UPS
Where do you ship?
We ship to anywhere in the United States.
Where can I find my tracking number?
The tracking number for your order is automatically emailed to the address you provided during checkout. You can also find order status and tracking information here on our website, either by logging in or clicking the link in the confirmation email for your order.
How do I contact UPS, USPS or DHL?
What should I do if an item is missing from my order?
First, verify that you’ve received a box for each tracking number associated with your order. If all boxes have been delivered but you’re still missing an item, check the packing material for small items. Please call our Customer Service at 855-980-0182 if you’re unable to locate an item. Claims for missing items must be made within the first 14 days after the package has been delivered by the carrier.
Does Timber Mesa Outdoors pay the return shipping cost for defective merchandise?
If an item you buy from us is defective, we will gladly pay for the return shipping. We work hard to ensure we carry quality products
, so if you have difficulty with one of our supplies or parts, we will replace it promptly without hassle at no charge to you. If you need to return an item that is not defective, we will be happy to accept it, but you will be responsible for shipping charges in this case.
For more information, please visit our Return Policy page or see our 100% Satisfaction Guarantee page.
When should I file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.
Why was my order sent in multiple packages when it all could have fit in one box?
Timber Mesa Outdoors may decide to package your items separately due to weight or size concerns, to ensure we are keeping your shipping costs as low as possible.
Where can I find more information on UPS-specific questions?
Please visit the customer service page of the UPS website at www.ups.com
General Questions
For all other general/miscellaneous inquiries such as: account information, ordering (including rush processing), shipping, or assistance with a recently-placed order, please direct your correspondence to our customer service or fill out our online contact form. If you prefer, you may email us through your default email handler at info@timbermesaoutdoors.com